Conflict Resolution and Dealing with Difficult Behaviours

Many people view conflict as a negative, and in doing so, people get stuck in a negative cycle. Conflict allows people to be different and creative. Jumping out of defensive responses and taking positive action promotes healthy working relationships. This workshop also helps you to identify difficult behaviours and deal with them effectively, while keeping you safe and comfortable.

What students are saying about this workshop: "Well covered, concise and helpful. "

What is included in this workshop?

This workshop includes a PDF manual and an assignment.

The digital workshops are non-printable. If you'd like a printed copy, please order one (and you will also receive the digital copy right away).

Deadline

You will have 4 months from your date of purchase to complete this workshop.

Accreditations

BCRPA/CFES – 4 CECs

CMTNL and CMTNB – 2 Category B CEUs

MTAS - 4 Business CEUs

NSFA - 4 CECs

FNB - 4 CECs

ACE/AFCLA/ISSA/MFC/OFC - available for petition