Conflict Resolution and Dealing with Difficult Behaviours
Resolving Issues, Communicating and Making Decisions – Written by Dr. Allison Rees
Many people view conflict as a negative, and in doing so, people get stuck in a negative cycle. Conflict allows people to be different and creative. Jumping out of defensive responses and taking positive action promotes healthy working relationships. This workshop also helps you to identify difficult behaviours and deal with them effectively, while keeping you safe and comfortable.
What students are saying about this workshop: "Well covered, concise and helpful. "
What is included in this workshop?
This workshop includes a manual and a quiz.
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